Transparency in our services, Trust of and Responsibility towards our users are core values

TRANSPARENCY

  • EQUAL OPPORTUNITY

    All users in selecting a team for any match are provided with the same budget of 100 credits. All users have access to the database of players and are bound by the same rules while picking the composition of their respective teams, such as the maximum/minimum limits on the number of batsmen, bowlers, wicket-keeper and all-rounders and limits placed on the number of players that can be picked from a particular real life team.

  • FIXED PLAYER CREDITS

    The credits required to pick a player are locked for each particular contest and match. The price for each player does not fluctuate based on the performance of the player or their real life team during the particular contest or the match.

  • DEADLINE

    Dream11 initiates deadline one hour before the beginning of a match. This is put in place to ensure level playing field for all our users, who may not necessarily have access to TV/internet after the team is announced. Hence, they will not be able to know the playing 11 & make any last minute changes to their teams. The deadline makes sure that no users gets an added advantage to pick their players.

  • COMPETITOR TRACKER

    You can conveniently download the composition of every team & view/save all teams in your contest after the deadline in just 1 click. This feature allows you to keep track of your competition and you never have to worry about any changes in anyone’s team post deadline!

  • WINNER DECLARATION

    We love to see you win! To ensure you can play on Dream11 and compete with other users with full confidence, we have taken the following measures:

    • The scoring system used for calculating points is clearly illustrated and displayed on our platforms
    • The applicable payouts for winners of each contest are clearly mentioned
    • Any winnings/payouts are promptly processed and credited to the user’s account
    • Scores for each match are sourced from accurate scoring feeds provided by reliable service providers

TRUST

  • GENUINE, VERIFIED USERS

    We strive to ensure that we only have genuine users playing on Dream11. To facilitate this, we have put in place strict policies and protocols to check any violation of our FairPlay policy. Before withdrawing their winnings, the users are required to verify their accounts & furnish their valid government authorised ID Proof - PAN Card & bank account details. These details and documents are collected and verified with the respective authorities.

  • SAFE & SECURE PAYMENTS

    We work with trusted third party payment gateways with 3-D secure authentication to ensure safety and security of all financial transactions. We do not store your credit/debit card details with us.

  • EMPLOYEES RESTRICTIONS

    Our employees are strictly prohibited from participating in any cash contests on Dream11. No inside jobs!

  • LEGAL

    Dream11 is a skill-based platform and is offered in accordance with Indian laws. There are no shortcuts or cheat codes for quick and easy wins. Visit our Legality page to know more.

  • COMMUNICATION

    We understand that being accessible to our users builds trust and provides security. So, we've made it easier for them to Contact Us so that their queries are addressed on a timely basis.

RESPONSIBILITY

  • PROTECT USER INFO

    Our users trust us with their personal documents like PAN Cards and Bank details. We value & uphold that trust in high esteem. The information shared with us is only used for the user verification purposes and is never disclosed to any outside parties.

  • RESPONSIBLE PLAY

    • We notify users in case their accrued losses exceed ₹25,000
    • We do not allow users below 18 years of age to play in our cash contests
    • We don’t allow our users to participate in more than 200 cash contests in a single match
  • NO CASH TRANSACTIONS

    We do not allow or promote cash transactions on Dream11.

You made it!

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